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Customer Complaint Policy

First National Bank / Colorado First National Bank is dedicated to consistently providing all our customers with exemplary products and service. We want to hear from you if we have not accomplished this goal.


The easiest and quickest way to resolve any issues in the first instance is to contact the product or service area related to your complaint.


In the event a complaint is not resolved, please contact our Compliance Department at (785) 890-2000 or notify us in writing at:




First National Bank / Colorado First National Bank


 Attn: Compliance Officer 202 E. 11th Street
P.O. Box 570
Goodland, KS 67735


Complaints should include:


  1. A description of the practice or action including all relevant facts.
  2. The name and address of the person making the complaint.



Response to a complaint sent directly to First National Bank will  generally be provided within ten business days.

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