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Customer Complaint Policy

If you have concerns or are dissatisfied with a bank product, service, policy, procedure, or employee, you may contact the Compliance Department to file a complaint. 
Your complaint or dissatisfaction can be made to:

FNB Bank
Attn: Compliance Department
202 E. 11th St
P.O. Box 570
Goodland, KS 67735-0570
(800) 899-7977
To help in the resolution of your complaint, please provide us the following information: 
  • Your name and contact information
  • The nature of your complaint/dissatisfaction
  • Your expectations for resolution